Lumination is based in Frisco, TX. We ship out all of our packages from Frisco, TX or Brooklyn, NY.
All orders totaling $15 or more qualify for free, domestic shipping across the United States. Depending on your order size, your package will be shipped out through USPS First Class Package (3-5 business days), USPS Priority Mail (2-3 business days), or UPS Ground (1-4 business days). During checkout, available shipping options will be displayed automatically. If you'd like your package rushed, we offer Next Day Delivery for $29.99 flat, across the United States.
*For Next Day Delivery orders, your order must be placed before 12:00 PM CST to be delivered on the next business day. Orders placed on Fridays, after 12:00 PM, will be shipped out on Monday. Next Day Delivery will not apply to orders over the weekend, and will be delivered on Monday or Tuesday.
Lumination also offers worldwide shipping. We ship internationally through USPS First Class & Priority Mail International, UPS Standard & Worldwide, and DHL Express. Depending on your location and desired shipping speed, shipping costs will be calculated during checkout.
When you place an order with us, it takes us a few business days to process your order and prepare for transit. Please expect orders placed before 5:00 PM to be shipped out in 1-3 business days. When your order is shipped, you will receive a shipment confirmation email or SMS, which will contain a link to track your order. You will also be updated with the progress of your package via email.
The processing stage includes payment verification, holographic coatings/sprays, jewelry polishing, packaging, and much more! Essentially, we put the final touches on the handcrafting portion on your product, and make sure it's ready to travel safely.
The transit time may be different from the delivery time. Your package is not in transit until a shipping carrier picks up your package from our fulfillment center, which usually takes 1-3 business days. Once your package is in the hands of a shipping carrier, you will be notified via email and/or SMS. The transit times mentioned above start now, you will receive your package depending on the transit time of your shipping method. You will also be able to track your order with a realtime delivery date. In most cases, it takes between 3-7 business days to receive your order if you reside in the United States.
For additional questions, please reach out to us via email at firstname.lastname@example.org.