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Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges. How do I return?
What items are returnable?
- Visit our Returns & Exchange Center at returns.lumination.us
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are non-refundable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
- The Lumination tag must be attached to the product, in the way which it arrived. Additionally, all original packaging must be included.
The following items cannot be returned:
The item I received is damaged!
- Gift cards
- Discounted items (if applicable)
If the purchased product is faulty, reach out to us within 7 days of the delivered date. Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you. What are the refund options?
The following refund options are supported:
How do I ship back the items?
- Refund to the original payment method
- Refund to store credit (if applicable)
For instructions on how to ship the returned products, refer to the email received after placing the return request. How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. My question is not addressed...
If you have any queries regarding return or refund, reach out to us.
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